Voyager uses a database to keep track of aircraft, pilots, etc.  Occasionally, it gets corrupted and Voyager can no longer read it.  Also, older version of Voyager would sometimes let data error slip in that newer versions flag as invalid and refuse to load.  Fixing the problem simply involves emailing the file to Seattle Avionics for repair.  We try to return the repaired file within 24 hours.

Symptoms

When Voyager begins, it gives an error saying that there was a problem loading the configuration database.

Workaround

Quick instructions

Send a zipped version of the the configuration file, config.mdb, to support@seattleavionics.com

Under Windows XP, it's located at
c:\documents and settings\<Your Name>\Application Data\Seattle Avionics\Voyager

Under Windows Vista, it's located at
c:\users\<Your Name>\AppData\Roaming\Seattle Avionics\Voyager

Note:  Please be sure to zip the file before sending it as many email programs reject .mdb files.

Detailed instructions for Windows XP

1.  Close Voyager if it's running.

2.  Using the Windows Start button on the lower left of the screen, select Run.

3.  Type \ and the <Enter> key.  This opens a window to your C drive.

4.  Double-click on Documents and Settings

5.  Double-click on a folder called <your name> or Owner.

6.  If you see a folder called Application data, double-click on it.  If not, Windows has hidden it.  To unhide it:

A.  Select Folder Options from the Tools menu.

B.  Select the View tab.

C.  Find the option for Hidden files and folder and select Show hidden files and folders.

D.  Click OK to close the Windows dialog box.  Application Data should now be visible.  Double-click to open it.

7.  Double-click on Seattle Avionics.

8.  Double-click on Voyager.

9.  Right-click the mouse over config.mdb and select Send To then Compressed folder.  This will create a file called config.zip.

10.  Copy (attach) config.zip into an email message to support@seattleavionics.com.  We normally get fixed files back to you within 24 hours.

Detailed instructions for Windows Vista

1.  Close Voyager if it's running.

2.  Using the Windows Start button on the lower left of the screen, select Computer.

3.  Double-click to your C drive.

4.  Double-click on Users

5.  Double-click on a folder called <your name> or Owner.

6.  If you see a folder called AppData, double-click on it.  If not, Windows has hidden it.  To unhide it:

A.  Select Folder and Search Options from the Organize button.

B.  Select the View tab.

C.  Find the option for Hidden files and folder and select Show hidden files and folders.

D.  Click OK to close the Windows dialog box.  AppData should now be visible.  Double-click to open it.

7.  Double-click on Roaming.

8.  Double-click on Seattle Avionics.

9.  Double-click on Voyager.

10.  Right-click the mouse over config.mdb and select Send To then Compressed folder.  This will create a file called config.zip.

11.  Copy (attach) config.zip into an email message to support@seattleavionics.com.  We normally get fixed files back to you within 24 hours.