Summary

On occasion, Voyager's automated data update system fails to properly load new airspace data.

Symptoms

After the update, Voyager states that the update was downloaded but not installed correctly or the data appears to be corrupted.

Workaround

Download and install the full North American Air Database.

1.  Close Voyager if it's running.

2.  Download http://www.seattleavionics.com/downloads/data/na.air.zip to a place you'll remember, like your Desktop.

Note: The file is about 24MB.

3.  Unzip the file's contents, which will be just one file (na.air.mdb), to the directory below.  Say Yes if Windows asks if it should replace an existing file:

For Windows XP/2000

C:\documents and settings\<your name>\Application Data\Seattle Avionics\Voyager\Chart Data

Note:  If the Application Data directory doesn't appear, it's because Windows is hiding it.  To unhide it, select Folder Options from the Tools menu within the Windows folder.  Then click to the View tab and find the Hidden files and folders option and set it to Show hidden files and folders.  Click OK.

For Windows Vista

C:\Users\<your name>\AppData\Roaming\Seattle Avionics\Voyager\Chart Data

Note:  If the AppData directory doesn't appear, it's because Windows is hiding it.  To unhide it, click Organize then select Folder and Search Options from within Windows.  Then click to the View tab and find the Hidden files and folders option and set it to Show hidden files and folders.  Click OK.

Note:  If you're not sure how to unzip a file, see the detailed steps below:

For Windows XP/2000

  • Right-click the mouse over the zip file (na.air.zip)
  • Click Open With
  • Click Compressed (zipped) Folders
  • You'll see na.air.mdb.
  • On the side of the window, under Folder Tasks, click Extract all files to open the Windows extract Wizard
  • Click Next to start the Wizard
  • In the next step, called Select a destination, click the Browse button and select the directory mentioned above (it differs depending on the version of Windows) and click OK.
  • Click Next to extract the file then Finish to complete the Wizard.

For Windows Vista

  • Double-click the mouse over the zip file (na.air.zip)
  • You'll see na.air.mdb.
  • Click Extract all files.
  • Click the Browse button and select the directory mentioned above (it differs depending on the version of Windows) and click Extract.

4.  Restart Voyager. It should now be using the latest data.