FAQ

DUAT / DUATS Login Issues

There are two DUATS providers: DTC DUAT and CSC DUATS (confusing, we know). Voyager FreeFlight only works with DTC DUAT. If you don't already have an account with them, you can create it from within FreeFlight in about 30 seconds. And it's absolutely free. If you're not sure which you have now, DTC DUAT numbers usually begin with a 0 while CSC DUATS numbers usually begin wih a 1.

My Aircraft Isn't in the List

Sorry about that. If you send an email to support with the manufacturer, model, and FAA/ICAO TYPE identifier (like a Cessna 172 is TYPE C172), we'll try to add it for the next release.

In the meantime you can select Experimental as the Manufacturer then pick High, Medium, or Low Performance as the Model. Not ideal but it gives ATC what they need.

I Have a Voyager Account But It Doesn't Seem to Work Here

Thanks for being a customer. We really appreciate it.

Voyager for Windows includes a feature called WebSynch that takes all your flight plans, aircraft profiles, your pilot profile, etc. and stores them in the cloud. This is what Voyager FreeFlight uses, not just a normal Voyager subscription. We understand that this can be a little confusing. This WebSynch system allows you to transfer flight plans betwen the iPhone and your PC.

To resolve, just open Voyager for Windows and select WebSynch from the File menu to create the WebSynch account (free, of course). This put all your flight information in the cloud for Voyager FreeFlight for the iPhone to see and use.

Then use those credentials in Voyager FreeFlight and you'll be good to go. Or you can just create a new account.

I'm a Canadian Pilot So Can't Use DUAT

We don't have any Canadian data in the product but, if you fly in the US, there is a workaround. For the DUAT Access Code, just enter:

01234567

then use any 6 character password you like.

How About Countries Other Than the United States?

We're sorry but FreeFlight is really just for flying within the United States; it has no data for other countries. That doesn't rule out adding support for other countries at some point but we have no current plans to do so.

The app is crashing when I plan a flight

After FreeFlight 1.1.1 was released we found a bug that sometimes causes the app to crash when an iPhone/iPad/iPod touch is running Apple iOS 4.3.x The bug does not appear with the current version (5.x) of iOS. We have already submitted a new release to Apple that fixes the bug. While we wait for them to approve this new version, we suggest upgrading your device to the current version of the operating system to fix the issue. To do this, simply plug your device into your Mac or PC and iTunes will download and install the new operating system. We apologize for the inconvenience.

What happened to the Zulu clock in earlier versions of FreeFlight?

When we submitted FreeFlight version 1.1 to Apple, they rejected the app because they felt that altering the system clock display was a violation of one of their policies. We removed the feature while we discuss the issue with them and we hope to add the feature back in the future.