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FAQ

I heard that AOPA is dropping FlyQ? What does that mean?

Seattle Avionics owns and has always owned all rights to FlyQ EFB and FlyQ Pocket as we created them. When we decided to make iPhone and iPad apps, we looked for a launch partner. At the same time, it so happens that AOPA was looking to expand into the EFB market so we joined forces. We designed, developed, and own the apps; they marketed them. We thought three years would be about right amount of time to get the apps launched properly so we signed a three-year contract. That three-year period is almost over. Now we're getting full control of our apps back.

We're super excited to be able to take the apps in new directions in terms of both the apps themselves and the marketing. AOPA is a great organization and we've appreciated their help in launching them. However, AOPA is also burdened by internal and external political issues, management changes, and other things that made it hard for them to focus on FlyQ EFB. We, on the other hand, have been making award-winning aviation apps for 12 years and it's absolutely full-steam ahead for FlyQ EFB and Pocket. FlyQ EFB is the #1 rated iPad EFB app on the market (4.5 out of 5 stars) and FlyQ Pocket has about 100,000 users. We have major plans for new features for both apps in the very near future. You can see a small example of this with the new FlyQ EFB 1.4 version we're about to release.

Watch a preview of what's new in version 1.4

Does FlyQ Pocket work with iOS 7?

Yup!

I'm having DUAT / DUATS login issues

There are two DUATS providers: DTC DUAT and CSC DUATS (confusing, we know). Be sure to select the proper one in your Pilot profile (see the Settings tab). If you don't already have an account with them, you can create one from within FlyQ Pocket in about 30 seconds. And it's absolutely free. If you're not sure which you have now, DTC DUAT numbers usually begin with a 0 while CSC DUATS numbers usually begin wih a 1.

If you think you have a DTC DUAT account but can't remember your password, you can reset the password to something you'll remember (DTC DUAT does not have a mechanism to retrieve a lost password). To reset your password, go to the Settings tab and tap Pilot Profiles, DUAT. Tap your name then confirm that you've entered your FAA Certificate # and the new 6 character password you'd like to use. Although you may already have an account, use the New button in the DUAT ID area to change your password to what you just entered on the Pilot information screen.

Android version? iPhone version?

You bet! Pick either system and we've got a FlyQ for you. Download the iPhone version from the Apple App Store from your iPhone. Download the Android version via Google Play.

I'm a Canadian pilot so can't use DUAT. What do I do?

We don't have a lot of Canadian data in the product but, if you fly in the US, there is a workaround. For the DUAT ID, just enter:

01234567

then use any 6 character password you like.

Note: We do have some Canadian data in the product but it's old data from the US Department of Defense because NavCanada removed their data from public access several years ago. We are working with them to resolve the issue. In the meantime, be aware that the Canadian data is incomplete relative to the US data (for example, the Canadian data doesn't specify left vs. right patterns) and at least five years old. In discussing the issue with COPA, it was their opinion that leaving basic airport, airway, and navaid data was better than removing it entirely because this basic data doesn't change much over time.

My aircraft isn't in the list

Sorry about that. If you send an email to Seattle Avionics Technical Support with the manufacturer, model, and FAA/ICAO TYPE identifier (like a Cessna 172 is TYPE C172), we'll try to add it for the next release.

In the meantime you can select Experimental as the Manufacturer then pick High, Medium, or Low Performance as the Model. Not ideal but it gives ATC what they need.

How do I delete flight plans?

From the list of flight plans, tap the Edit button at the top of the screen then tap the - button next to the flight plan you wish to delete and confirm by tapping the Delete button.

Alternately, once you open the flight plan (that is, see the NavLog), tap the button that looks like a box with an arrow coming out of it (Apple calls this an Action button). Delete is the first choice but you can also use this to print or email the flight plan.

How is this different than AOPA Airports?

Created by Seattle Avionics, FlyQ Pocket combines the infomation in the old AOPA Airports app (essentially the AOPA Airports directory) with weather and flight planning.

The improvements to FlyQ Pocket, relative to AOPA Airports, are:

How do I add aircraft and pilot info so I can plan a flight?

Tap the Plans tab on the bottom of the screen.

I have a Seattle Avionics Voyager account but it doesn't seem to work here

Thanks for being a Seattle Avionics customer; We really appreciate it.

Voyager for Windows includes a feature called WebSynch that takes all your flight plans, aircraft profiles, your pilot profile, etc. and stores them in the cloud. This is what FlyQ Pocket uses, not just a normal Voyager subscription. We understand that this can be a little confusing. This WebSynch system allows you to transfer flight plans betwen the iPhone and your PC.

To resolve, just open Voyager for Windows and select WebSynch from the File menu to create the WebSynch account (free, of course). This put all your flight information in the cloud for AOPA FlyQ to see and use.

Then use those credentials in FlyQ Pocket (in the Settings tab) and you'll be good to go. Or you can just create a new account.

Why does it look fuzzy on my iPad? / Why isn't this optimized for the iPad?

FlyQ Pocket is an iPhone app, not an iPad app. FlyQ EFB is our full-featured iPad app. FlyQ Pocket runs on the iPad but isn't optimized for it. On the original iPad and the iPad 2, the app can be run in "2x" mode but looks a little fuzzy because Apple chose not to enable the Retina (high-res) features of an iPhone app on these older iPads. On the new iPad (the iPad 3), Apple did enable Retina display for iPhone apps and FlyQ Pocket looks great on it.

FlyQ Pocket was very specifically designed to prefer the iPhone ove the iPad; this is not an oversight. Rather, FlyQ Pocket is meant to be the "go-to" app for pre-flight planning by getting you very quick airport information, weather, and wind-optimized flight plans. It isn't meant for in-flight use so doesn't have maps, approach plates, or other features that full-blown, paid-for EFB apps like FlyQ EFB have. Also, as of this writing, there are about 175 million iPhones in the world versus about 55 million iPads. With these factors in mind, we wanted an app optimized for the device that people actually have with them all the time, not the device sitting on a desk or in a bag. That means the iPhone not the iPad. Therefore, we very carefully tuned FlyQ Pocket to be ideal for the iPhone, knowing that it would also run on the iPad although not as well as if it were designed specifically for it.

Why can't I rotate the app to landscape mode on my iPad?

As FlyQ Pocket is really an iPhone app, not an iPad app, we had to live within the confines of the smaller iPhone screen. On the iPhone screen, there simply isn't enough vertical screen space for the app to be used efficiently in landscape mode so we didn't try to force it. There isn't much we can do about that short of creating a native iPad app.

Why don't you support iOS 4.2?

We're very sorry about not being able to support devices running Apple iOS 4.2 or earlier. We support all Apple iOS devices introduced since 2009. That includes the iPhone 3GS/4/4S, all iPads, and newer iPod Touches. We are not able to support the iPhone 3G (introduced in 2008) because Apple chose not to allow iOS 4.3 on that device. According to the most recent data, the iPhone 3G represents less than 4% of all iPhones currently in use today.

Keeping backwards compatibility with older devices, while it may seem like always a good thing to do, comes at a cost to users of the newer devices. Specifically, there are certain useful features of the newer operating system that we would not be able to use. This means useful features not being available or, in some cases, considerably more development time in getting the same feature to work on the older devices. That implicitly means time not spent adding new features that apply to many people or not fixing bugs.

We're very sorry we had to make this decision and hope you understand our thinking.

Are there any known bugs in the app?

Nothing significant, no. The most recent release fixed all the bugs we know about. That said, if you think you found a problem, have a question, or have a suggestion, please let us know by sending email to FlyQSupport@seattleavionics.com.

I'm using Seattle Avionics FreeFlight now. Do I need a new account?

No. FlyQ Pocket uses the same underlying system as FreeFlight so you can access all your existing flight plans, aircraft profiles, and pilot profiles using the same email and password you used for Voyager FreeFlight.

Tip: When you first started the app and logged into your AOPA account, the system created a FlyQ Pocket account for you based on the email and password associated with your AOPA account. If you used a different email and/or password for FreeFlight (or Voyager), you can use tell the system to use that email/password instead. Select the Settings tab then enter the desired email/password in the AOPA FlyQ Login area. Tap the Validate Credentials button to confirm the credentials.

How is this different than Voyager FreeFlight?

FlyQ Pocket was created by and owned by Seattle Avionics. However, when AOPA asked us to let them give FreeFlight to AOPA members, they asked us to add the power of the legendary AOPA Airports directory with the general airport information, aviation weather, and flight planning capabilities of FreeFlight.

As of now, Voyager FreeFlight is no longer available.

The improvements to FlyQ Pocket, relative to FreeFlight, are:

How about countries other than the United States?

We're sorry but FlyQ Pocket is really just for flying within the United States; it has no data for other countries.

I have other questions. Who do I contact?

Call or email AOPA Monday through Friday 8:30 ? 6:00 Eastern Time.
Phone: 800/USA-AOPA (872-2672)
E-mail: FlyQSupport@SeattleAvionics.com

Who makes AOPA FlyQ?

FlyQ Pocket was created by Seattle Avionics exclusively for AOPA members.

Founded in 2002, Seattle Avionics develops cutting-edge aviation software, ChartData™ aviation data, and the popular SkyPad complete EFB solution. The company?s Voyager Flight Software System for Windows is a consistent winner of Aviation Consumer?s award for Best Flight Planner. Seattle Avionics provides state-of-the-art US and European aviation ChartData to many major aviation companies including Aspen Avionics, Honeywell (Bendix/King), and all the leading iPad applications. The company is working on a range of aviation software and data products designed to make general aviation flying easier, safer, more fun, and more affordable. Please see www.seattleavionics.com for more information.



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