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I'd like a printed manual. Do you have one? In addition, a comprehensive User's Guide, suitable for printing, is available in PDF form. Click to download the complete Voyager User's Guide. Last updated: May 21, 2008, based on Voyager 4.0.0.30408. Tip: The printed manual is fairly large (about 20 MB) so we suggest you download it and save it to your Desktop rather than browse it on the Web each time you need it. To do that, use your mouse to right-click the download link above and select Save Target As rather than just click the link. How do I improve performance? The quick solution is to use the Fast Draw theme to have Voyager draw the Charts in a lower-resolution mode. It's about 2 or 3x faster than the Sectional theme. When you're almost done planning, you can click Sectional or IFR Enroute to switch to a more detailed view. You can also have Voyager default to Fast Draw mode by selecting Options from the Tools menu and, in the Default VFR/IFR Theme drop-down lists, select Fast Draw. But adding more RAM is the best, and still inexpensive, way. Although Voyager runs acceptably on most 512 MB systems, it runs considerably faster when it runs on a machine with 1 GB or more of RAM. The difference is more dramatic than you might expect and it helps not just Voyager but every other program on the computer. And, as of this writing, 512 MB of additional RAM is only about $50. The CPU speed is also important, obviously. Check System Requirements for more details (in a nutshell, we suggest a 2 GHz Pentium IV for desktop machines and a 1.2 Ghz Core Duo or Centrino for tablets and laptops). For laptops and tablets, the hard drive speed can also be a factor (esp. if RAM is low). Many laptops and tablets come with relatively slow 4600 RPM hard drives to save power or cost. Desktop machines typically have 7200 RPM drives (50% faster) although few laptops have this even as an option. For laptops/tablets, therefore, try to get one with a 5200 RPM drive (IBM/Lenovo ThinkPads usually offer this an option). What email address am I registered under? How do I copy my settings from one machine to another? Use Web Synch (File | Web Synch) or Memory Card Synch (File | Memory Card Synch). I get an error saying that my configuration database is corrupted. How do I Uninstall Voyager? From the Windows Control Panel, use the Add/Remove Programs feature. This removes virtually all of Voyager except for user-settings and, of course, any flight plans you've created. If you continue to have trouble, you can perform a "full uninstall" as follows: Full Uninstall Summary Running the standard Windows Uninstall removes the vast majority of Voyager but does not remove all of it. This procedure removes all program files, user settings (plane and pilot information, etc), registry keys and other configuration. Symptoms Registry entries, flight plans and user-configuration information are left behind. Occasionally, this causes a problem when trying to install a newer version of Voyager. If this is the reason for doing the full uninstall, please contact Seattle Avionics support at +1.425.806.0249 before using this procedure as we are usually able to suggest a solution that does not involve erasing configuration information. Workaround 1. Close Voyager if it's running. 2. Do a standard Windows Uninstall, using the Control Panel (Start/Control Panel) 3. Using either My Computer or Windows Explorer, go to c:\program files\Seattle Avionics and delete the Voyager folder, if it's still there (might not be). You can even delete the Seattle Avionics folder if you like. 4. Delete the user-configuration information Quick version: Open c:\documents and settings\<Your Name>\Application Data\Seattle Avionics. Delete the Voyager folder. You could also delete the whole Seattle Avionics folder if you want to delete all your IFR procedures (they're in the Common folder). Detailed version: Open c:\documents and settings then open the folder with the name of the current user. Usually that's your name or, sometimes, Admin. Within that folder, you may see an Application Data folder. If not, it's because Windows normally hides the folder. To see it select Tools/Folder Options while the current folder is open. Pick the View tab and scroll the list down to see something like Hidden Files and Folder. Set it such that these folders are displayed. 5. From the Windows Start button, click Run and type the following: regedit [enter key] 6. Expand the HKEY_CURRENT_USER node (click the + before this name) and expand the Software node under it then the Seattle Avionics node. Delete the Voyager node. Close RegEdit. 7. If you want to delete the flight plans, too (they are small so there is no real need to): Open c:\documents and settings\<Your Name>\My Documents\Flight Plans From the View menu in Windows, select Arrange Icons By Type Delete all the .FP (Flight Plan) and .WBS (Weight and Balance) files. You can also delete any .PlatePack files if you no longer use the SmartPlates module. I'm having trouble uninstalling an old version of Voyager. If the standard Windows Add/Remove Programs method fails for some reason, there is a simple manual removal method. Windows Install Cleanup Utility Summary Sometimes the built-in Windows Uninstall program fails to uninstall Voyager correctly. Microsoft has a provided a tool to correct the error. Running this tool and manually deleting a directory should correct the problem but simply deleting the directory will cause problems -- this Uninstall tool must be run first. Symptoms If the Windows Installer (MSI) has a problem uninstalling a problem, it may be left in a state where the program can neither run nor be uninstalled. The Microsoft program MSICUU2.EXE corrects the problem so the application can be manually removed (that is, directory deleted). Workaround 1. Download and run http://www.seattleavionics.com/downloads/msicuu2.exe 2. From Windows, click Start then select All Programs and select Windows Install Clean Up. 3. In the list, find (All users) Voyager to delete any Voyager version prior to 3.0. To delete version 3.0 or later (including a beta of 3.0), find (All users) Voyager Flight Software System. 4. Click Remove. Click Exit. 5. Manually remove the files by clicking Start from Windows and selecting the Run command. 6. Type \ <Enter Key> to go to the root of your C: drive. 7. Select c:\Program Files\Seattle Avionics\Voyager (for any shipping version of Voyager) or, for the version 3.0 beta, c:\program files\Seattle Avionics\Voyager 3 Beta. Press the DEL or DELETE key on your keyboard. The application has now been removed. If you want to also remove any Windows Registry keys and program settings (NOT recommended if you're uninstalling an old version of Voyager so as to allow installation of a new version!), see the previous FAQ. I need to download Voyager again. What are the download URLs? Server 1 (preferred) ftp://downloads.seattleavionics.com/VoyagerSetup.exe Please Note: A current ChartData subscription is required to install a newer version of Voyager than the one you got when you purchased. Product Registration: If you are re-installing Voyager on a PC that was already registered with Voyager, then the re-installed Voyager will retain the same registration. If you are installing Voyager on a new PC, then the first time you run it please be sure, when prompted, to enter the same Email Address as you previously registered. This will cause the new installation to register correctly. Can I customize the Chart settings? You can turn any or all layers off then click OK to see the results. Use the Weather tab to show/hide the weather layers. How do I get Voyager to default to my personal Chart settings? Additionally, you can customize each theme or add new ones. Simply set the Chart settings as you like them select Edit from the Themes menu and click Set. I don't see any satellite or radar overlays Also, Seattle Avionics processes data from NOAA servers. From time to time, the NOAA servers go down. During that time, we cannot process satellite or radar data. How do I get the latest airspace/procedure data? I'm getting an error when I try to update the airspace data Summary On occasion, Voyager's automated data update system fails to properly load new airspace data. Symptoms You have a current ChartData subscription, but the monthly update will not download. Or, after an update, Voyager states that the update was downloaded but not installed correctly or the data appears to be corrupted. Workaround Download and install the full North American Air Database. 1. Close Voyager if it's running. 2. Download http://www.seattleavionics.com/downloads/data/na.air.zip to a place you'll remember, like your Desktop. Note: The file is about 24MB. 3. Unzip the file's contents, which will be just one file (na.air.mdb), to the directory below. Say Yes if Windows asks if it should replace an existing file: For Windows XP/2000
For Windows Vista
Note: If you're not sure how to unzip a file, see the detailed steps below: For Windows XP/2000
For Windows Vista
4. Restart Voyager. It should now be using the latest data. I'm getting an error about an unhandled exception and something called a Process ID. What do I do? How many computers can I install Voyager to? I just got a new computer and want to transfer my license. How do I do that? 2. Download the current version of Voyager from one of the URLs above (that is, never install from an old CD). 3. Run Setup on the new computer. 4. Run Voyager on the new machine. When Voyager asks for your email address, be certain to use the same email you used to purchase Voyager. This is your customer ID. 5. During the First Time Setup Wizard, Voyager should detect the settings you saved during the Web Synch and copy them to the new machine. I am connected to the Internet but Voyager doesn't seem to think so. Additionally, if you're connected to the Internet via a proxy server, you might need to supply Voyager with proxy connection information. Select Options from the Tools menu then choose the Internet tab. For more details on specific firewall and spyware vendors, please refer to the vendor: Firewall and Spyware Vendors Voyager communicates with the Internet for a number of reasons including downloading TFRs and weather, airport diagrams and approach procedures and more. Sometimes, overly aggressive settings on security products may block Voyager from communicating with the Internet even if other applications, such as Internet Explorer, can. Unfortunately, each application from each vendor is different and changes frequently so we can do little more than point you to each vendors' Web site. Symptoms When Voyager begins, it gives an error saying that there was a problem accessing the Internet although you can communicate with the Internet using Internet Explorer or other software. Vendors
When I run the Setup program, I get an error about it not being a valid Win32 executable. This simply means that you got a bad download. You might want to try another location. See the Re-install question above. How do I know when my ChartData subscription expires? How do I get the latest version of the product? How do I know which version I have? How do I know what the current version is? I'm running Windows 98 or Windows Me and having problems. I'm running Windows 2000 and having trouble opening a database or getting an error message that says something about a Process ID. What does the What does the Refer to Voyager's Help system for more information about Layouts. Select Common Tasks from the Help menu and click What does the Layout button do? What does the What is this new ASP.Net user account on my machine?
What hardware do I need to use GlassView? Can I use Microsoft Flight Simulator or my GPS to 'drive' GlassView? Summary Voyager's GlassView module can be 'driven' by another computer running Microsoft Flight Simulator. The article describes how to do this. What You Need Two computers, at least one with a standard serial port. Note: You may be able to find a way to do this strictly using a network connection but that is not discussed here. For two desktop machines: A Null Modem Cable or a Null Modem Adapter + standard serial cable. These should be easily and inexpensively found at any computer store but ask to make sure you get a null modem, as opposed to normal serial cable, if you aren't sure. The difference is that some of the pins are reversed in the Null Modem case and the system won't work with a normal cable. For one desktop and one laptop: A USB-> serial cable and the Null Modem cable (or a Null Modem Adapter and standard serial cable -- see above). Belkin makes a USB->Serial connector that has been tested with Voyager and is assumed here. Installation Note: If you're using a desktop and a laptop, be sure to run Voyager on the desktop (that is, the machine with a serial connector) and Flight Sim on the laptop (i.e. the machine with just USB connectors). We'll refer to the Flight Sim machine as FS and the Voyager machine as V. 1. Download and unzip Peter Dowson's GPSOut from http://www.schiratti.com/dowson.html to the FS machine. The zip file includes installation instructions and you'll need to read and follow them. For Voyager, use Sentences=RMC,PGRMZ,GGA in GPSOut.ini 2. Connect the machines
Using Flight Simulator 1. Restart Flight Sim if it is currently running as the GPSOut.dll is only loaded when Flight Sim begins. 2. Open a flight plan on FS or otherwise begin flying. Data flows only when FS is 'flying'. Tip: Remember that Voyager can create Flight Simulator flight plans. In Voyager, while a flight plan is open, select Send to GPS/PDA from the File menu and select the Microsoft Flight Simulator option. After Voyager creates the file, you'll have to copy it to the right directory on the FS machine (usually My Documents\Flight Simulator Files) 3. Open Voyager and select the Fly option (GlassView). If data is flowing, Voyager will automatically center on the correct location and you're good to go. If a map of the entire US comes up, Voyager isn't getting the data and you should review the installation instructions in GPSOut. How do I see two Charts at the same time? How do I see a Chart and a Procedure at the same time? How do I see my current GPS position on the Procedure? How do I see my current GPS position on the Procedure? I'm having trouble with getting my XM receiver to work with Voyager. Under normal circumstances, Voyager will autodetect the XM receiver (once it's properly connected, see below) and, by clicking the If you're having trouble, please contact Support.
Where are the plates stored? Under Windows XP: c:\documents and settings\<name>\Application Data\Seattle Avionics\Common\Airport Information\US\<FAA>\ Under Windows Vista: c:\users\<name>\AppData\Roaming\Seattle Avionics\Common\Airport Information\US\<FAA>\ How do I know which version I have? How do I know what the current version is? How do I know that the plates are current? The FAA is currently changing about 2,000 plates every 56 days so Voyager will ask to download about 2,000 plates every 56 days. They also change about 100 plates in the in-between 28 day cycles. However, they have recently started added a date/time stamp to the side of each plate. This date changes every cycle even if the contents of the plate is unchanged. This can lead to the incorrect belief that a Voyager plate is outdated even when it isn't. If you want to be see the latest dates on each plate, you can manually download all 13,500+ plates each month. See below. Can I download all 13,500+ plates? SmartPlates seems to select too many procedures to print. How do I limit the printing? How do I get SmartPlates for the Pocket PC? REMOTE ASSISTANCE TECHNICAL SUPPORT CLICK ON PHOTO TO INITIATE ONLINE CONNECTION If you are working with one of our technical support or sales people, and are asked to link to Remote Assistance, please click here and follow the on-screen instructions. Remote Assistance is a secure link between our PC and yours, that allows us to see your PC desktop and assist in tutorials and troubleshooting. The connection is only established with your explicit approval, you can break the connection at any time, and all connection software is removed from your PC at the end of each session. Please Note: Only the Internet Explorer browser is supported for Remote Assistance. The Frequently Asked Questions will help answer many of your questions. However, if you can't solve a problem, please email us at Support@SeattleAvionics.com, and our technical support staff will be happy to help. We are also available by phone during regular work hours (Pacific Time), excluding holidays at 425-806-0249. We will endeavor to answer your questions as quickly as possible.
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